frequently

asked questions

What is your minimum order?

We ask for a $500 minimum order. Call us if you have any questions.

Can I place an order in your showroom and take it with me the same day?

Yes! We offer same day pickup; however, to be eligible for same day pickup, orders must have been received by 3 PM PST. Our office and credit team needs enough time to pick and process orders during normal operating business hours.

During our busier shipping seasons (August-November), we may not be able to accommodate your request due to high volume. It's always best to call and ask ahead of time to check on the status of your order.

Do you have a showroom? How can I see your product?

Our showroom is located conveniently in south Los Angeles County in La Mirada, CA. We are open from 9 AM - 5 PM PST Monday through Friday. We are closed most major holidays. Appointments are not necessary, but we recommend that you call in advance. Walk-ins are also welcome.

How do you usually ship your merchandise?

We use many common carrier trucking companies in addition to UPS and FedEx. We do not ship via DHL at this time.

Do you offer "free shipping" to customers?

No, we do not offer free shipping. All merchandise ships from our warehouse FOB La Mirada, CA.

I received my order, but have shortages/damages. What steps do I take to resolve this issue?

It is the customer’s responsibility to count the boxes and note any visible damage on the Bill of Lading attached to your order while the truck driver is present. Then, we must be notified in writing either by fax or e-mail within (72) hours after receiving your order. We require a detailed list of any discrepancies.

How do I know what my prices will by?

Create an account and login to see our prices. For further bulk discounts please contact your local sales representative or email us at info@nextproductusa.com.

Can I purchase your products for personal use?

Yes! However, due to COVID-19 safety policies, all consumer orders must be placed though one of our brand websites, distributors, retail locations, and/or e-commerce avenues.

What forms of payment do you accept?

We accept all major credit cards, bank wire transfers, and company checks. Checks must wait seven (7) business days to clear.

Do you have catalogs/sell sheets?

Yes, we have catalogs including everyday general merchandise and seasonal lines. Since we receive new items everyday, our website is the best resource to view all that we carry. We update the site every 24 hours.

How will I know the costs of my freight?

Freight cost is determined by the size, weight, and location of delivery. All freight is paid by you, the customer, and will be quoted FOB our facility in La Mirada, CA. If you require assistance with finding freight, please contact our shipping department for assistance at shipping@nextproductusa.com.

How long will it usually take to ship an order?

Typically an order can be pulled and shipped within 3 to 5 business days. But during our busier shipping season (August thru November) it could take 10 to 14 days. It’s best to contact your sales person or customer service to find out current shipping time frames.

 

After placing an order, how will I track it?

Once your order has been shipped, our shipping department will email or fax you the Bill of Lading in which you will have the information on how to contact the trucking company to track your shipment using the airway bill number.